Returns, refunds and cancellations are not currently allowed for online purchases; only exchanges and store credit.
All exchanges must be authorized by us before sending the merchandise back. Simply contact our customer support team by emailing firstname.lastname@example.org within 14 days of the order's delivery date.
Merchandise marked as final sale cannot be exchanged. The merchandise must not be worn, altered or washed. The merchandise must be returned in its original condition, in its original packaging and accompanied by its original tags.
After receiving the merchandise, we require up to 5 business days to process the exchange. We will notify you via email once your exchange has been processed.
Please Note: Merchandise returned damaged or without authorization may be rejected and sent back to the customer at the discretion of HAUS OF JR.
Original shipping fees are not refundable, however a shipping label will be provided for domestic orders to return the merchandise. Only one prepaid shipping label will be provided per domestic order.
Additional exchanges may be returned using any shipping method of your choice at your own expense; we suggest using a traceable and insured service to prevent packages from being lost as we are not responsible for any lost packages. Please include your packing slip or a note with your order number, name and email address. Items can be returned to the address below:
Haus of JR Support
3235 N. San Fernando Rd. BLDG 7A
Los Angeles, CA 90065
We do not accept international exchanges. We apologize for any inconvenience this may have caused.