Return/Exchange information

Return Policy

Please allow 2 weeks from the time you mail your order for your return to be processed. We will notify you via email once your return has been processed. 

  • Merchandise must be returned within 14 calendar days of the delivery date to receive a refund, exchange or store credit.
  • Merchandise returned after 14 days and before 30 days of received date are only eligible for store credit.
  • Merchandise cannot be returned and/or exchanged after 30 days of received date. 
  • Merchandise must be Unworn, Unused, Unwashed in Original Garment Bag with tags attached
  • Discounted merchandise/sale items are final sale. No returns or exchanges. 
  • Shipping fees, duties, taxes, customs fees are non-refundable on refused/return packages. 
  • If the order being returned took advantage of a promotion, i.e. free shipping, the value of the promotion will be deducted from the refund.
  • Orders that used a promotional codes given out by our newsletter emailing services are also considered to be sale items since it is using a code for a discounted price. These orders and items purchased in these orders are non-returnable. 
  • Please contact Customer Service at regarding any damages
  • Once a package leaves Haus of JR's warehouse we are not responsible for lost or stolen goods. A claim will have to be opened by the buyer with the shipping company. No refunds or replacements will be sent out until further hearing from the shipping company.
Haus of JR Returns

2533 S Main St.
Santa Ana, CA 92707

International Exchanges

We do not accept international exchanges. We apologize for any inconvenience this may have caused.


Please allow 1-3 business days for order processing before an order ships. Orders placed after 8AM PST on business days will start processing on the next business day. Additionally, orders placed after 8AM PST on Fridays, or during the weekend, will start processing on the following business day.

*For any national weather delay, please allow 2 additional business days for processing.

Terms of Use

By using our website, you agree to the terms of use. We reserve the right to correct any errors or omissions, and to change or update information at any time without prior notice (including after you have submitted your order).


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